7 Customer Service Survey Questions To Try

Customers may find customer service survey questions annoying. They take up time and it may feel like it doesn’t really benefit them. However, companies rely heavily on customer service survey questionnaires. This helps them better their products and their customer relations. There are lots of customer service survey questions that help businesses get a better understanding of how they are doing. Here are seven customer service survey questions that can greatly benefit your business.

Questions

1. How satisfied are you with the level of customer service you received today?
2. How knowledgeable or not knowledgeable would you say our service team member was?
3. How effective or ineffective would you say the service team member’s communication was?
4. On a scale of ‘very easy’ to ‘very difficult’, how easy was it to interact with [company name]?
5. Did you accomplish your goal by contacting us today?
6. Is there anything else you would like to share that would make your experience better?
7. How effective or ineffective would you say the service team member’s communication was?

Your company should not ask questions that you already have answers to. This doesn’t benefit the company in improving themselves. Also customers may find that those types of questions are pointless. Also, as mentioned customers don’t usually like taking customer service surveys. So it is best to keep the surveys as short as possible. The goal is to keep the survey short, but still be able to collect the information needed.

With this information, you are now ready to implement your companies customer service survey questionnaire!